HCM387-0802A-01 Management Principles in Health Care - Phase 1 Essay - 1

HCM387-0802A-01 Management Principles in Health Care - Phase 1 Individual Project - Essay Example versity in an open and reflexive manner, recognizing and respecting difference and paying attention to possible cultural factors (ethnicity, age, sex, education, etc.) which may influence communication. Second, the management can conduct a group discussion to be able to hear both sides of the story and to resolve the conflict. Only the confronting strategy (as tabulated above) can be truly viewed as a resolution approach, since this method addresses the basic differences involved and eventually removes them through creative problem solving. The confronting approach has many behavioural benefits. Both parties will more likely see the recent conflict as productive, since both parties received gains. Also important is their perception that the process was mutually supportive one in which problem solving and collaboration helped integrate the positions of both parties. As a result, participants find the confronting approach most satisfying, as they maintain their self-respect and gain new respect for the other party. Many labor-management groups have been formed with the objective of seeking new ways to confront each other constructively in order to attain win-win relationships. A wide variety of other tools and ideas have been successfully used to resolve conflicts. Sometimes simple application of a relevant rule or policy can solve a dispute. Other times the parties can be separated by reassigning work spaces, removing one person from a committee, or placing workers in different shifts. Another alternative is to insert a third party into the interaction – a consultant, mediator, or other neutral person who can ignore personal issues and facilitate resolution. A constructive approach is to challenge the parties to work together toward a unifying goal, such as higher revenues or better customer satisfaction. Healthcare organizations want to promote the development of growth and diversity by strengthening our existing relationships and building new collaborative